Frequently Asked Questions

Ordering
Where do I enter my coupon code?
You can enter your coupon code during the check-out phase.
Returns
What is the return/warranty policy?
Please find our refund policy and Make sure to send us a message before you return the product. We'd also love to hear why so we can improve our products & service.
When will I receive my refund?

As soon as we have received your refunded product we will refund the price of the products within a business day.

With PayPal it can sometimes take a week before it gets back to you. 

Shipping
When will my order ship?

Your order will ship within1-3 business days.

How long does shipping take?

Shipping times depend on the Shipping option chosen.

With FedEx Express Shipping it takes 5 to 7 days to the US, UK and Europe. When you choose Standard Shipping, it takes between 8 to 15 days to most countries.
Standard Tracked Shipping is Free on orders over $89. 

 

Do you also send with Track & Trace?
Yes, you will always receive a Track & Trace code in 1-3days after your order.
Where do you ship from?
We ship our Bracelets and other goodies from Hangzhou or HongKong china.
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